Aleem M.

Proactively identified and mitigated workplace hazards through careful station observations, ensuring compliance with s.19 of the WHS Act.

Managed aggressive behaviors and de-escalated conflicts using conflict resolution techniques, significantly reducing psychosocial risks and preventing incidents in line with WHS Regulations (WA).

Authored clear and detailed incident and hazard reports, adhering to PTA standards to ensure timely escalation and accurate record-keeping.

Maintained meticulous documentation and supporting evidence to ensure compliance, facilitate investigations, and meet operational requirements.

Implemented practical safety measures, enhancing environmental security for staff and the public through effective hazard controls and customer flow management.

Ensured fare compliance by professionally addressing non-compliance issues, upholding safety and customer service standards.

Directed and coached a front-end/customer service team, improving service standards and customer interaction confidence for enhanced operational efficiency.

Resolved complex customer issues and complaints, de-escalating high-pressure situations and applying policy to protect business interests and maintain customer satisfaction.

Optimized daily shift coverage and task allocation, consistently meeting peak-trade demands and maintaining high service levels across registers and service desks.

Monitored key performance indicators (KPIs) such as wait times and customer feedback, implementing targeted coaching to drive measurable improvements in team productivity.

Managed cash handling controls, including till reconciliations and POS troubleshooting, ensuring 100% adherence to audit requirements and minimizing variances.

Promoted and enforced safe work practices, including manual handling and incident reporting, ensuring full compliance with Coles' safety policies and procedures.

Delivered technical coaching to Department Managers on WHS obligations, aligning site practices with ISO 45001 and best-practice safety management systems, similar to WA WHS Act 2020.

Spearheaded investigations into high-potential incidents and Lost Time Injuries (LTIs) utilizing Root Cause Analysis (RCA) methodologies (e.g., 5 Whys), resulting in effective corrective actions and recurrence prevention.

Executed internal audits of the WHS Management System, ensuring rigorous compliance with Permit to Work (PTW) systems and high-risk work licenses (e.g., Forklift/Working at Heights).

Managed comprehensive contractor safety lifecycle, from pre-qualification and insurance verification to on-site monitoring of high-risk construction and maintenance works.

Analyzed safety performance metrics (LTIFR, TRIFR) and hazard trends, developing data-backed monthly reports for leadership that informed and drove strategic safety improvements.

Facilitated risk workshops for new plant equipment and process changes, ensuring safety controls were engineered out or minimized before commissioning to prevent hazards.

Coordinated with HR and medical providers to manage injury management cases, developing and implementing suitable duties plans to facilitate early and safe return to work for injured employees.

Executed daily scheduled inspections of manufacturing lines and warehouse zones, identifying hazards and ensuring strict alignment with site safety standards and WHS legislative requirements.

Facilitated Job Safety Analysis (JSA) and comprehensive risk assessments for routine tasks, applying the Hierarchy of Controls to mitigate risks including manual handling and forklift traffic.

Served as the primary contact for injury and near-miss incidents, securing scenes and accurately logging data into the WHS management system to initiate investigation processes.

Fostered a positive safety culture by engaging daily with Health and Safety Representatives (HSRs) and workers, resolving concerns and encouraging open reporting.

Delivered comprehensive WHS inductions and Toolbox Talks to staff and contractors, verifying critical competency in areas like Lock Out Tag Out (LOTO) and emergency procedures.

Monitored and enforced correct usage of Personal Protective Equipment (PPE) and validated safe storage of hazardous chemicals in accordance with Safety Data Sheets (SDS).

Coordinated scheduled evacuation drills and maintained meticulous fire safety equipment registers, ensuring high levels of operational readiness and emergency preparedness.